You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are currently only shipping to New Zealand addresses, however Contact Us if you are from another country and wish to purchase Placide as we can put you in touch with a local distributor in your country. Please note that there are import restrictions on some products for some countries, but we can help advise you further on this as it arises.
When you place an order, we estimate shipping and delivery to be approximately 5 working days based on the availability of your items. Often delivery is overnight from placement of order!
We offer a freight free service to all urban addresses in New Zealand and some Rural addresses, however some rural addresses may occur additional fee's depending on the courier.
Privacy Act 1993
1. The Buyer and the Guarantor/s (if separate to the Buyer) authorises the Seller to collect, retain and use any information about the Buyer, for the purpose of assessing the Buyers creditworthiness or marketing any Goods and Services provided by the Seller to any other party.
2. The Buyer authorises the Seller to disclose any information obtained to any person for the purposes set out in point 1
3. Where the Buyer is a natural person the authorities under (point 1 & 2) are authorities or consents for the purposes of the Privacy Act 1993.
Google Analytics Policy
We use Google Analytics on our website to track your actions and help us optimise our site to suit user needs better. While we can see data gathered over a timeframe, we do not collect any personally identifying information from any source as part of the terms of service of Google Analytics. A condition of our use of Google Analytics is that we make reasonable endeavours to bring to your attention the following statement: